Otto

High checkout abandonment. Contextual Inquiry revealed trust gaps and unnecessary steps in the payment process.

+27%

Checkout Conversion

Challenge

High checkout abandonment. Contextual Inquiry revealed trust gaps and unnecessary steps in the payment process.

+27% — Checkout Conversion.

Details of method and sample are available on request, subject to client confidentiality.

ThyssenKrupp

Complex B2B interface with high error rates. Contextual Inquiry, usability tests and iterative redesign of critical user flows.

Sky Deutschland

Low retention in the TV app. Discovery flow fundamentally analysed and redesigned for better content findability.

Porsche Design

Digital experience not matching the brand's premium standards. UX audit and redesign of critical flows.