Right of withdrawal (consumers in the EU)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party you named, other than the carrier, took possession of the goods.
To exercise the right of withdrawal, inform us — United Behavioral and Cognitive Group SARL (UBCG SARL), Rue Imam Chafii, Quartier Hivernage, Marrakech 40020, Morocco, email hello@ubcg.net — by a clear statement (for example a letter or email). You may use the model form below, but it is not obligatory.
Effects of withdrawal
If you withdraw, we reimburse all payments including standard delivery costs without undue delay and within 14 days of receiving your notice, using the same means of payment. You bear the direct cost of returning the goods.
Digital content
The right of withdrawal expires for digital content not supplied on a tangible medium if we started the delivery after you expressly consented to the start and acknowledged that you lose your right of withdrawal.
Model withdrawal form
To United Behavioral and Cognitive Group SARL (UBCG SARL), Rue Imam Chafii, Quartier Hivernage, Marrakech 40020, Morocco, hello@ubcg.net: I/We hereby withdraw from the contract of sale of the following goods/provision of the following service: ____. Ordered on/received on: ____. Name: ____. Address: ____. Date: ____.
Last updated: November 2026 · UBCG SARL, Marrakech