Signal Iduna

Intranet with declining usage rates. Information architecture and navigation completely overhauled.

+61%

Intranet Usage Rate

Challenge

Intranet with declining usage rates. Information architecture and navigation completely overhauled.

+61% — Intranet Usage Rate.

Details of method and sample are available on request, subject to client confidentiality.

ThyssenKrupp

Complex B2B interface with high error rates. Contextual Inquiry, usability tests and iterative redesign of critical user flows.

Sky Deutschland

Low retention in the TV app. Discovery flow fundamentally analysed and redesigned for better content findability.

Otto

High checkout abandonment. Contextual Inquiry revealed trust gaps and unnecessary steps in the payment process.