Morocco Government Portal

Digital administrative portal with low completion rates. User research and redesign of the application process.

+48%

Process Completion Rate

Challenge

Digital administrative portal with low completion rates. User research and redesign of the application process.

+48% — Process Completion Rate.

Details of method and sample are available on request, subject to client confidentiality.

ThyssenKrupp

Complex B2B interface with high error rates. Contextual Inquiry, usability tests and iterative redesign of critical user flows.

Sky Deutschland

Low retention in the TV app. Discovery flow fundamentally analysed and redesigned for better content findability.

Otto

High checkout abandonment. Contextual Inquiry revealed trust gaps and unnecessary steps in the payment process.